Politique de remboursement

Due to the hygienic nature of our products, all sales are final.

We do not accept returns or exchanges on:

• Lashes
• Lash accessories
• Beauty products

Damaged or Incorrect Orders:

If your order is delivered with an issue, we’re here to help. In the rare event that an item arrives damaged or incorrect, please reach out to us within 24 hours of delivery so we can review the situation promptly.

When contacting us, please include:

• Your order number
• Clear photos showing the issue

  
  

Once reviewed and approved, eligible cases will be resolved with a replacement or store credit at our discretion.

 

Non-Refundable Situations

We do not offer refunds for:

• Incorrect or incomplete addresses provided by the customer
• Delays caused by shipping carriers
• Change of mind after purchase
• Items that have been used, worn, or altered in any way

  
  

Eligibility for Refunds or Store Credit

To be considered for a refund or store credit (where applicable), items must:

• Be unused
• Be returned in the same condition in which they were received

 

All requests are reviewed on a case-by-case basis and must meet the above criteria to be approved.

By placing an order with Yobe Lash, you acknowledge and agree to this policy