Conditions d’utilisation
Effective Date: January 1, 2026
Welcome to YOBE LASH. These Terms of Service govern your use of our website and the purchase of any products offered through our store. By accessing our site or placing an order, you agree to these Terms. If you do not agree, please discontinue use of our services.
1. Overview
YOBE LASH offers handcrafted strip lashes and beauty products designed with care and attention to detail. Because our products are cosmetic and hygiene-sensitive, certain conditions apply to orders, returns, and refunds, as outlined below.
2. Who May Purchase
By using this website, you confirm that you are at least 16 years of age, or that you are accessing the site under the supervision and permission of a parent or legal guardian.
3. Product Details & Variations
Each YOBE LASH product is handcrafted. As a result, minor variations in appearance may occur and are considered a normal part of the production process.
While we take care to present our products accurately through photos and descriptions, we cannot guarantee that colours, styles, or details will appear identical across all devices or screens.
4. Orders & Processing
- Processing Time: Orders are prepared within [insert timeframe], excluding weekends and public holidays.
- Shipping: Delivery times vary depending on destination and carrier. Estimated shipping times are provided for convenience only and are not guaranteed.
- Changes & Cancellations: Orders may be adjusted or cancelled within 24 hours of placement. Once processing has begun, changes or cancellations are no longer possible.
5. Returns & Refunds
For health and hygiene reasons, all sales are final.
Returns or exchanges are only considered if an item is received damaged or incorrect. If this occurs, please contact us within 24 hours of delivery and include your order number along with clear images of the issue. Items must remain unused and in their original packaging.
Approved cases will be resolved through a replacement or store credit, determined at our discretion.
6. International Orders & Fees
Customers placing international orders are responsible for any applicable customs duties, taxes, or import charges. These fees are not included in your purchase and are assessed by local authorities.
7. Ownership & Intellectual Property
All content on this website including product designs, images, branding, text, and logos is the exclusive property of YOBE LASH. Use, reproduction, or distribution of any content without written permission is strictly prohibited.
8. Liability & Use of Products
YOBE LASH is not responsible for any loss, damage, or injury resulting from:
- Use or inability to use our website
- Delays or interruptions in service
- Unauthorized access to personal data
- Errors or inaccuracies in product information
- Third-party interference, including malware or harmful software
All products are provided “as available” and “as is”, without express or implied warranties.
Customers are responsible for ensuring they are not sensitive or allergic to any materials used in our products. YOBE LASH is not liable for reactions caused by improper use or individual sensitivities.
9. Privacy & Personal Information
Your privacy is important to us. Any personal information you provide is handled in accordance with our Privacy Policy and used only to process orders, communicate with you, and improve your experience.
10. Updates to These Terms
We reserve the right to revise or update these Terms of Service at any time. Continued use of our website following any changes indicates acceptance of the updated Terms.
11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Canada, without regard to conflict-of-law principles.
Contact
If you have questions regarding these Terms of Service, please contact us:
📧 Email: myyobelash@gmail.com
Thank you for choosing YOBE LASH. We value your trust and are committed to providing a thoughtful, high-quality experience.